How to Setup and Make Changes to Your Voicemail

How to Setup & Make Changes to Your Voicemail

Phone system setup

Your phone system is a software product from a vendor called 3cx. Here is a link to their website  One of the first, important steps for all new users to do when they are added to the communication system is to setup their voicemail greeting and also create a simple recording of their name called a self ID.  This is needed for the “Dial by Name” function on the system for outside callers to locate your extension. If you don’t complete this step then outside callers will not be able to look you up in the Dial by Name directory.

Follow these steps:

  1. Dial the voicemail extension listed on your welcome email. In most cases this will be 999. If you have a physical phone on your desktop, you can press the voicemail or message button.
  2. When prompted, enter your PIN followed by #.
  3. To set up voicemail and self ID, dial “9” then a new list of options will be announced.
  4. Press “5” to change your self-identification message that will list your name in the Dial by Name directory. Say your First Name and Last name when prompted.
  5. To record a new message for your voicemail dial 0, then follow the prompts and press # when done, then press 0 to save and exit. Press # to return to the voicemail menu.
  6. To record a new greeting press 8, then 0 to record new greeting followed by # 0 to save and a # to exit the menu.
  7. If you don’t like your PIN, you can change it by pressing 7 and follow the prompts to change it.
  8. When done, press # to return to the main menu or simply hang up.

I hope you find this helpful, but also know that most of the options can be changed just by listening to the messages. If you need assistance, please contact us at We’re here to get you connected!